Frequently Asked Questions

At FidoDogTreats.com, we are continuously looking for methods to improve our enviromental impact. We are committed to working with our vendors and other business partners to lessen our impact on the planet. We seek out products which are produced without added preservatives, hormones, and pesticides.

Many of the dog treats, chews, and bones that we sell are made in small batches in order to ensure quality and freshness. On occasion, a manufacturer will run out of a certain item or items which can result in a delay in shipping your order. In these situations, we will notify you immediately as to the details of the delay. As the products are natually preserved with varying shelf lifes, it is not practical for large quantities of a certain item to be stored in our shipping facility as a means of preventing all possible shortages. Fortunately for your dog, we offer a tremendous selection of treats and there are likely to be many great alternatives that we can suggest should your pet's favorite chew be temporarily unavailable.

At FidoDogTreats.com, our committment is to bringing the highest quality dog treats, chews, and bones to your pet. Many of these treats are made by smaller companies that choose not to sell their products to large chain type retailers. We look for vendors that share our committment to high quality ingredients and true pet health.

As part of our commitment to conservation, we often ship orders inside a previously used box. If a box is clean and reusable then we feel that it is our environmental responsibility to conserve resources in this manner. By reusing boxes, we are also able to keep our shipping costs down which are in turn passed on as savings to you. And don't forget the energy and trees that are saved when a new box doesn't have to be manufactured. We get these boxes from various sources but typically they are the discards that are headed for landfills.

Should there be any issue with your order, please contact our customer care department by email or by calling our toll-free number. We take all customer complaints seriously and welcome both your comments and concerns. On the flip side, please don't be shy about telling us when we've exceeded your expectations.

Generally, we process all orders which are received before 2 p.m. EST on the same business day. Orders which are received after 2 p.m. EST, on the weekend, or holiday are processed the next business day.